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Guides and tutorialsDigital Services2024-05-08T20:25:29+01:00
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  • Planning Policy Working Group (PPWG)

    Member briefing note in lieu of May 2024 meeting

  • Economic Development & Property – Members Induction – May 2024

    Presentation by the Economic Development & Property team, at the new members induction, May 2024.

  • Complaints, Equalities & Information Governance Team – New Councillors Induction May 2024

    Presentation by Pamela Grover-Morgan, Performance and Governance Manager, at the new members induction, May 2024.

  • Cllr Mark Munday

    Paddock Wood, An overview of being a new councillor

  • Cllr Hugo Pound

    Sherwood, Cabinet Member for Housing and Planning

  • Cllr Peter Lidstone

    St John's, The Cabinet Advisory Boards

  • Cllr Tom Dawlings

    Hawkhurst Sandhurst and Benenden, Chair of Overview and Scrutiny Committee

  • Democratic Services – New Councillors Induction May 2024

    Presentation by Renee Dillon, Service Manager (Democratic & Executive Support), at the new members induction, May 2024.

  • Android Work Profile on Personally Owned Devices

    To be able to access work apps using a personally owned device we have introduced a work profile to keep personal and work apps (and their data) separate.

  • Multi-Factor Authentication (Microsoft Authenticator for Office 365)

    Multi-factor authentication is a process that Microsoft have enrolled to enable its users for authentication of their Microsoft 365 account.

  • Using MS Teams for joining virtual meetings

    At TWBC, we use MS Teams for Member Briefings and for some of our Working Groups. This guide explains all the functions of Teams that will need to be aware of.

  • email-addresses

    Useful email addresses and links

    Email addresses and weblinks

  • Members Parking Permits

    Members’ Parking Permits Guide

    Detailed instructions on how to set up a parking permit account and apply for and manage a Members’ Permit. Copies of Terms and Conditions of a Members’ Parking Permit.

  • How to use this portal – Meetings

    A step by step guide on how to use the Timetable of Meetings functionality in this portal.

  • mileage-expenses

    Mileage Expenses Procedure

    In order to submit a mileage claim the vehicle must first be set up in the system.

  • email-policy

    Members’ Council Email Policy

    Following election to a seat of the Tunbridge Wells Borough Council, a Member will be issued with a Tunbridge Wells Borough Council email address.

  • computer-policy

    Computer Usage Policy

    The purpose and objective of this Policy is to outline to computer users their responsibilities whilst using the council’s computers, mobile phones, network infrastructure and associated software and data in a safe and secure manner.

  • IT support

    IT CRIB-SHEET

    Useful IT points of contact

  • webcasting protocols

    Committee conferencing and webcasting protocols

    The webcasting of council meetings is now well-established and common place. It means that communities can view and scrutinise the democratic business of their council as it happens.

  • Committee Process

    Committee Process

    An overview of Committee processes

  • Members ESS User Guide

    Members ESS User Guide

    A detailed guide for members on how to use ESS to view payslips and P60 and submit expense and mileage claims

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Getting started as a Councillor

  • Code of Conduct
  • The Role of a Councillor
  • Working Together – Roles and Responsibilities
  • Provide Bank Details
  • Complete Parking Registration
  • Declaration of Disclosable Pecuniary Interests (DPI)
  • Completion

Practical support, forms and resources

  • Members’ Allowances
  • Register of Councillors’ Interests
  • Register of Gifts and Hospitality
  • Personal Safety
  • Members’ Room
  • Parking and Mileage Claims
  • Members Newsletter
  • Guides and tutorials

Key staff and service contacts

  • Organisational Chart
  • Key contacts for resident enquiries/complaint
  • Other external organisations
  • Democratic Services Team

Committees and Decision-making

  • The Constitution
  • Committee Structures
  • Decision Making Process
  • Timetable of Meetings
    • My Meetings
  • Committee Etiquette and Quick Guide to Meetings
  • Council Motions and Amendments
  • Modern.Gov

Governance and Information Handling

  • Performance and Governance Team
  • Media and Communications
  • Safeguarding
  • Equality, Diversity and Inclusion

Strategy and Budget

  • Building a Better Borough
  • Draft Strategic Plan
  • Budget and Medium Term Financial Strategy
  • Asset Management Plan
  • People Strategy
  • Local Plan
  • Other Plans and Strategies

Training and Support

  • Induction slides
  • Role descriptions
  • Further support for newly-elected councillors 
  • Member briefings
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